This talk explores how education, when treated as a product in its own right, can drive trust, build confidence, and create lasting fluency. We’ll talk about designing training for that magic “click” moment, when people finally understand how the system works, why it matters, and when using a design system becomes instinctive. From meeting teams where they are, to weaving learning into daily workflows, to creating the muscle memory that turns first-time users into confident advocates, we’ll look at how to make both learning and training feel natural. When education clicks, the system becomes second nature: and that’s when adoption truly lifts off.
 

I led the strategy and content for this talk and co-presented it with Erin Potter. Drawing from enterprise experience at Capital One, I shared practical, scalable approaches for designing human-centered education that supports daily practice. The result is an education model that reinforces learning in partnership with the design system instead of against.